Our Columbia, SC location was Elite Support Certified in 2012 and has been annually re-certified each year since. The principles and practices utilized to meet the criteria for this certification are implemented in each our Duncan and Candler locations to ensure a consistent high-quality level of service across our locations.
Elite Support dealers have a culture of continuous improvement that permeates the entire dealership. With a focus on the customer experience; we always seek to improve our processes focusing on reduction of downtime, ensuring we have the most commonly needed parts in stock, and the best selection of new and pre-owned trucks on the market.
Elite Support provides rapid diagnosis, responsive turnaround and quality, consistent communication, robust parts availability and superb customer service; all provided by a highly-trained staff. To learn more click here to visit www.ServiceSupportNetwork.com/EliteSupport
Our service department utilizes the Express Assessment diagnostic process every time for every truck that requires diagnostics. It is our commitment to provide you with diagnostics or necessary information to make an informed business decision within two hours of the initial service write-up.
Use the following link for more information: http://www.servicesupportnetwork.com/Resources/Brochures/Express_Assessment_brochure_17_Approved_LR_Proof.pdf